Digital Banking: Is Your Local Bank Branch About to Become a Dinosaur?
In the past, we have written about digital currencies like Worldcoin and BitCoin. For most, however, the dollar is still king and traditional financial institutions remain a big part of our lives. Until the past decade or so, banking has remained relatively unchanged. Banks consisted of a quiet, almost library-like lobby. Velvet ropes would guide us to the next teller, who would sit behind a window or tall counter. But the banking industry is undergoing growing, and in many cases, shrinking pains. There are big changes taking place in this legendarily stoic business and odds are they will, if they haven’t already, affect you.
The Growth of Digital and Mobile Banking
Banks have always seemed to be just a step behind when it comes to transforming digitally. In part, this reluctance to change has been purposeful. This was to cater to an older customer base who held significant deposits and were less likely to appreciate change. It also was due to security concerns and significant investments in bricks and mortar buildings and infrastructure. In the past, banks dealt with a large amount of currency and needed secure locations to store and manage it. Today, most money already exists in the digital realm.
Since the Great Recession of 2008, bank branches and employees have dropped significantly. This was due to economic concerns, competitive reasons, and the transition of a significant number of their customers to digital banking. Millennials, today’s largest generation, prefer digital banking and is quite comfortable conducting banking tasks on mobile devices. If checks aren’t direct deposited, banking apps can easily scan and deposit funds quickly and securely.
A report by a research firm CACI and quoted in an article in The Financial Brand predicts that physical visits to bank branches will drop by 36% by 2022. It also anticipates mobile banking to rise by a whopping 121% over that same period. This increase in mobile banking will lead to a drop in “old” technology like desktops and laptops by 63% over that five year period. Younger consumers are already comfortable with digital and mobile banking. By 2022, it is expected that these 18-25-year-olds will only find it necessary to visit a bank branch twice annually. Even older customers may find their visits limited to five to seven times per year.