Frequently Asked Questions
We have listed here the frequently asked questions (FAQ). Before contacting our sales department for assistance, please go through the questions below to see if your question has previously been answered.
Where are OrangeWebsite servers physically located?
All of our servers are physically located in Reykjavik, Iceland.
Can you provide a test IP to ping or a sample website to view that is hosted on your servers?
Sure. You can ping 126.96.36.199 and here is an example of a website that is hosted on one of our servers: http://www.dwpexamination.org
Do you have a large file I could download from your servers to test the speed?
To test our download speed, please download the following .ows file/s:
Test File 1 (20 Megabytes) - Download
Test File 2 (100 Megabytes) - Download
Files are security scanned with the latest version of Norton Internet Security.
I found content on a website hosted on your servers that I find offensive. How can I ask you to remove it?
We are a free speech hosting provider and, thus, the cost of that is that there may be content hosted on our servers that some people might find offensive. Once we start taking down such web sites, then we are no longer a free speech hosting service provider.
However, if you believe you have found content that is illegal or against our TOS, please send us an email at email@example.com.
Can I use BitCoin to register domain names?
Yes! We accept BitCoin payments for all of our services including domain name registrations. You may read more about BitCoin payments here.
I would like to order a dedicated server or VPS on a monthly billing cycle. Is that possible?
It is also now possible to order dedicated machines on a monthly billing cycle. However, we offer additional discounts for longer billing cycles.
Can I sign up 100% anonymously to order web hosting or domain registration solutions from you?
Yes you can! The only piece of information we ask you to provide is a valid email address. You can pay for all orders by BitCoin.
Is it possible to sign up on your affiliate program anonymously?
Technically, yes. Normally, we require some personal information to be able to send you the payments. But, in case you wish to be paid out by BitCoin, we only need your email address, website URL and BitCoin address. You can read more about our affiliate program here and sign up here.
Can I pay for my order by bank transfer?
Sure you can. Just send us your order details by email at firstname.lastname@example.org, and we will send payment instructions along with the invoice.
How do you respond if you receive a complaint regarding site content hosted on your servers?
If the site does not contain anything illegal and if its content is not against our TOS, we ignore such complaints. The privacy of our clients is really important to us. We never release information to a third party. Every time we are contacted by a third party regarding our clients’ websites or information, we inform our clients about it. We encourage you to read our TOS here every time you visit our website.
Do you offer a web-based control panel for my site?
We offer cPanel for all of our shared hosting clients without any additional costs! For our VPS and dedicated solution clients, customers can install any control panel they like. We can help with installations on VPS and dedicated machines for free as part of our service. The server comes with a trial license, so after the trial period ends, a full license must be purchased, which is done automatically when ordering WHM/cPanel through us. If you wish to experience WHM/cPanel without licensing it, you can decline the control panel at checkout and either follow this guide or contact support for assistance.
Are there any hidden costs or set-up fees?
There are no hidden or extra fees associated with any of our hosting packages. All server solutions are free of set-up fees.
How can I upgrade my web hosting plan and how much does it cost?
You can always upgrade your shared hosting or VPS plan free of charge by sending us an upgrade request email. You would only pay for a difference to more expensive hosting solution. Most of the time upgrading takes only a few minutes.